Describe the condition clearly
List known faults, missing parts and any testing already completed. Keep unopened goods, inspected returns and untested items separate in the information you send. Accurate condition details help us assess the lot.
Tell us about recalls or other restrictions. Products must be assessed for suitability; an enquiry is not confirmation that unsafe or restricted goods can be purchased.
What to send
- Product descriptions, quantities and a breakdown of different conditions.
- Photographs of the goods and damaged packaging.
- Known faults, missing parts and any testing records.
- Any recall, safety or resale restrictions.
- The collection postcode and how the goods are packed.
Keep testing claims accurate
If a returned item has not been checked, describe it as untested. An intact box does not establish that a product is complete or working.
For electronics, include make and model details, battery condition and any data-storage responsibilities. Different products need different checks.
Useful questions
Can damaged outer packaging be considered?
Yes. Show the outer box and the product or inner packaging where possible. We need to distinguish packaging damage from damage to the goods.
Do customer returns have to be tested?
Tell us what testing has or has not been completed. Untested items can be submitted for assessment, but must not be described as working.
Should I separate different grades of stock?
Yes, where you can. A simple breakdown of sealed, inspected, untested and faulty items is more useful than one overall condition label.